The document, which includes the responses about the governance processes that perform the 204 institutions from 13 countries in the region who provided information for the study, is available for download for the participant entities.
In order to identify governance practices related to Information Technologies (IT) deployed at universities in Latin America, the Studies Management of RedCLARA launched a call between the members of the TICAL community to respond to the questionnaire of the "Study on Governance Maturity of ICTs in the Latin American universities" held under the COBIT® methodology, using the scale of checkup of maturity model of process capability (ITGI, 2007).
The participation of 204 institutions from 13 countries in the region in the development of the study represents a first achievement of the TICAL community because to date there were no systematized information about what these high education institutions were carrying out on Governance of ICT, nor regarding the level of maturity of their processes in the different domains identified in COBIT.
The study was conducted between April 28 and May 15, 2014 by Angela Brodbeck and Jussara Musse, researchers from the Universidad Federal de Rio Grande do Sul (UFRGS - Brazil), who have an extensive experience in the field of governance in academic activities, offering advisories and in the active participation in international discussion groups in this area.
Some conclusions
According to the presentation made during the thematic meeting devoted to the study (see all the iinformation here), the results have provided a first insight on the ICT Governance in the universities of the region, which will allow to consider joint actions for the transfer of knowledge and experiences among the members of the community.
Regarding the COBIT evaluation tool, although it is standardized, the reflections on its use made it clear that it is necessary to improve the questions incorporated to characterize universities, in order to structure and define more accurately the information related to size, legal status and the level of technological penetration of universities, among others elements. Therefore, during the thematic meeting held, a working group was formed with ten members of the TICAL community who will work in the improvement of the instrument; the changes they propose will be applied in the second version of the study.
Another important contribution of this research lies in the application of a systematic method generated to verify the reality of the organizations in order to define best practices in IT management in the universities, through an IT governance framework (COBIT® in this case). Understanding the results and its implications will help the participating institutions to review their governance processes versus the average results of the study and to analyze what can be improved in their institutions.
The full document is available to all institutions that participated in the study, who must send a request to Marcela Larenas, RedCLARA Study Manager, to the account: This email address is being protected from spambots. You need JavaScript enabled to view it.
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